Shipping policy

This Shipping Policy describes how we handle processing, shipping, delivery times and related conditions for orders placed on our webshop.

1. Order Processing

  • Orders are processed Monday–Friday, excluding Danish public holidays
  • Standard processing time is 1–2 business days, unless otherwise stated.
  • You will receive an order confirmation email when your order is placed, and a shipping confirmation with tracking details once your package has been dispatched.

If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will inform you by email.

2. Shipping Methods & Delivery Times

We ship to all EU countries, Iceland, North Macedonia, Norway, and Switzerland.

Delivery times depend on your shipping address.

Estimated delivery times:

    • EU countries: 2–5 business days

    • Iceland, North Macedonia, Norway and Switzerland: 3-6 business days

    Delivery times are estimates and not guarantees. Delays caused by carriers, customs clearance, or events outside our reasonable control may occur.

    Shipments to Iceland, North Macedonia, Norway, and Switzerland are shipped without EU VAT and may be subject to import VAT, duties, customs fees, and/or carrier handling fees in the destination country. These charges are the responsibility of the customer.

    3. Shipping Rates

    Shipping costs are calculated at checkout based on:

    • destination
    • order value

    All costs are shown clearly before you complete your purchase. 

    4. Tracking Information

    All shipments include a tracking number.

    Tracking information becomes active once the carrier scans the package. There may be a short delay before tracking updates appear.

    5. Delivery Address & Failed Deliveries

    Please ensure your shipping information is entered correctly.

    If a package is returned to us due to an incorrect/incomplete address or because it was unclaimed, we can resend it, but additional shipping costs may apply.

    6. Customs, Duties & Taxes (EU & Non-EU)

    Orders shipped within the EU include all mandatory VAT charges and no customs duties apply.

    Orders shipped outside the EU may be subject to import duties, customs fees, and local taxes. These charges are the responsibility of the customer and vary by country.

    7. Damaged or Lost Packages

    If your order arrives damaged, please contact us as soon as reasonably possible and include

    • your order number
    • photos of the damaged item(s) and packaging

    We will assess the issue and provide a replacement or refund where appropriate.

    If your package is lost in transit, we will contact the carrier and open an investigation. Claims for lost shipments can be processed once the carrier confirms the loss (or the shipment is otherwise confirmed as lost).

    This does not affect your statutory rights.

    8. Split Shipments

    If your order contains multiple items, they may be shipped separately depending on:

    • stock availability
    • packaging requirements

    You will not be charged extra shipping costs for split shipments.

    9. Contact

    If you have questions about shipping, delivery, or need assistance tracking your order, please contact us via our contact form or by email at support@grovebags.com.

    We aim to reply within 1 business day.

    Last updated: {01.04.2026}