Terms of service

This website is operated by Kinzie Advanced Polymers LLC.

These Terms and Conditions apply to purchases from:

Kinzie Advanced Polymers LLC
Skodsborgvej 48A
2830 Virum
Denmark
CVR/VAT: DK45412253

(hereinafter “we”, “us” or the “Seller”).

By using this Website, you acknowledge and accept these Terms and Conditions and agree to follow them. If you do not agree, please do not use this Website.

The use of the “Grove Bags EU” website (the “Website”) is regulated by these Terms and Conditions and our Privacy Policy. By visiting the Website or purchasing any product or service, you are using our “Service” and agree to comply with these Terms and Conditions and all additional terms and policies referenced herein.

1. GENERAL CONDITIONS

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone, at any time, for any reason.

Your content (excluding payment card details) may be transmitted over networks and processed by service providers involved in delivering our services. We use industry-standard encryption (TLS/HTTPS) in transit where available and apply appropriate technical and organizational measures to protect personal data.

Any unauthorized reproduction, copying, distribution, or other exploitation of any part of the Service is strictly prohibited.

2. ACCURACY AND MODIFICATIONS

We do not guarantee that any information on this Website is accurate, complete, or up to date.

We reserve the right to modify, suspend, or discontinue the Service, in whole or in part, at any time and without prior notice.

3. PRICES AND PAYMENT

Prices for our products are subject to change without prior notice.

We reserve the right to refuse any order placed with us.

Payment must be made using one of the payment methods made available at checkout.

4. RETURNS AND REFUNDS

Consumers have a 14-day right of withdrawal in accordance with applicable EU and Danish consumer law. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal and to read more about how returns and refunds are handled (including who pays for return shipping), please refer to our Returns & Refunds Policy, available on the Website.

5. PRODUCTS AND SERVICES

5.1 Availability

Products are sold online and may be subject to limited quantities. If an item is unavailable after you place an order, we will inform you without undue delay and refund any amount paid for the unavailable item.

5.2 Product information

We aim to describe products accurately. Product images are for illustration and colors may vary depending on screen settings. The product description on the product page forms part of the contract.

5.3 Order acceptance

Your order is an offer to purchase. A contract is formed when we confirm acceptance of your order (e.g., by sending an order/dispatch confirmation).

5.4 Errors

If a product is listed with an obvious pricing or information error due to a technical or typographical mistake, we may cancel the order and refund any payments made.

5.5 Statutory rights

Nothing in these Terms limits or excludes any mandatory consumer rights under applicable EU and national law, including the legal guarantee of conformity and remedies for non-conforming goods.

For consumable goods, normal wear and tear and damage resulting from misuse, improper handling, or accidents are not considered a lack of conformity.

6. THIRD-PARTY LINKS

The Service may contain links to external websites, and we assume no responsibility for their content or any services offered there.

6. USER SUBMISSIONS

Any comments, suggestions, or other materials you submit to us may be used by us freely and without restriction.

7. PROHIBITED USES

You may use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use and enjoyment of the Website.

In particular, you must not:

  • use the Website in any way that breaches applicable laws or regulations;

  • attempt to gain unauthorised access to the Website, our systems, or any accounts;

  • introduce viruses, malware, or any other harmful code, or attempt to interfere with the security or proper functioning of the Website;

  • use automated tools (such as bots or scrapers) to access, copy, or extract data from the Website in a way that disrupts the Website or violates applicable law;

  • collect or process personal data about other users without a lawful basis;

  • upload or transmit content that is unlawful, abusive, defamatory, or otherwise harmful.

We may suspend or restrict access to the Website if we reasonably believe there has been a breach of this section or where necessary to protect the Website, our customers, or our business.

8. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes any mandatory consumer rights or any liability that cannot be limited or excluded under applicable law.

We strive to keep the Website and Service available and accurate, but we do not guarantee that access will be uninterrupted or error-free. To the extent permitted by applicable law, we are not liable for losses caused by events outside our reasonable control or for indirect or consequential losses (such as loss of profit, loss of business, or loss of data).

Our total liability for any claim relating to a specific order shall not exceed the total amount paid by you for that order, except where applicable law requires otherwise.

9. INDEMNIFICATION

As a consumer, you are not required to indemnify us for using the Website in the ordinary way.

However, if you intentionally or negligently misuse the Website (for example by attempting to harm the Website, introduce malware, or otherwise use it unlawfully) and this causes us loss, you may be responsible for that loss to the extent permitted by applicable law.

Nothing in this section affects your statutory rights as a consumer.

10. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us via our contact form or by email at support@grovebags.com.

11. COMPLAINTS AND DISPUTE RESOLUTION (ADR)

If you are a consumer and have a complaint, please contact us first so we can try to resolve it. If we cannot reach a solution, you may be able to submit a complaint to the relevant Danish consumer complaints bodies (Nævnenes Hus / the Danish Mediation Team for Consumer Complaints and, where applicable, the Danish Consumer Complaints Board), in accordance with the applicable rules.